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Lead Gen FAQ

Why am I only seeing leads from one of my zip codes and not the others?

We want to make sure you are getting the maximum effectiveness from your advertising budget. To achieve this, we will rotate your locations using all of your provided zip codes. What this means is we…

Updated 21 hours ago by Real Agent. Works EC

Is the automated text that gets sent to my lead coming from my phone number?

Once a lead inputs their information, they will receive an automated text message that gets sent out within the first 90-seconds comes from a special sms that allows the lead to reply back to both th…

Updated 22 hours ago by Real Agent. Works EC

My leads aren't going so well. Why?

Our system is learning and progressing perfectly on schedule. The algorithm is like a snowball during the 90 day period. What the system does is it will target buyers and sellers and then uses the da…

Updated 22 hours ago by Real Agent. Works EC

Follow-up process with inquiries

Each inquiry that comes through your site has to go through a few steps:1) they have to click on your ad with your photo 2) they have to complete 5 question questionnaire as each of these leads is pr…

Updated 23 hours ago by Real Agent. Works EC

What does the "will initiate live calling" mean?😊

The "will initiate live calling" in your lead sheet notes is to simply let you know that we will begin our calling process to get in contact with the leads to gather as much information as possible.…

Updated 2 months ago by Client Services

What is a good lead follow up philosophy? 😊

The average lead requires 4-5 calls before connecting with them. Do not worry, we take care of the calling and we will keep you updated as we gather more client details. Here is a quick sound bite on…

Updated 4 months ago by Real Agent Works

What should I record my personal voicemail to if a client calls and I am not available?😊

Typically a good voicemail includes your name, the name of your brokerage, alternative contact information, and even social media accounts. We also find that clients like to know specifically when wi…

Updated 6 months ago by Customer Service RC

am a new client, how can I maximize my new website to new clients?😊

As we are going to start your marketing, we are going to promote your website online to drive traffic. Usually, it is also a good idea to add your website to your social media bios or email signature…

Updated 6 months ago by Customer Service RC

Do I need an advertising budget or can I have only a website?😊

Having a website is especially great to have available if you are passing out cards and marketing face to face. Otherwise, advertising is the fastest way to get guaranteed traffic. With the $100 budg…

Updated 6 months ago by Customer Service RC

Does the website have a newsletter feature?😊

Yes your website has a blogging section that can be used for weekly or monthly newsletter section. More Info.

Updated 6 months ago by Customer Service RC

Can I have only seller leads? 😊

Your campaign naturally advertises 20% of the leads are sellers based on the algorithm. So you are typically receiving 80/20 - 80% buyers and 20% sellers. If you are interested in a greater split we…

Updated 6 months ago by Customer Service RC

How the split is buyer vs seller?😊

20% of the leads are naturally sellers based on the algorithm. So the typical split 80/20 - 80% buyers and 20% sellers. If you are interested in a greater split we can create a campaign for sellers o…

Updated 6 months ago by Customer Service RC

How many zip codes can I advertise? 😊

The minimum suggested budget per zip code is $50. If your budget is $150, we will advertise in 3 zip codes of your choice. More Info.

Updated 6 months ago by Customer Service RC

I have a listing I'd like to feature. What do you need from me?😊

All we need from you is either simply the MLS number or a link to the property for you. From there, we are able to feature this property on your website, social media and create an ad for you as well…

Updated 6 months ago by Customer Service RC

Why haven't the lead notes updated into my lead sheet? 😊

This appears to simply be a cache issue. This is a common thing that can occur with computer browsers as they do this to save on speed and not having to actually connect to internet to refill data al…

Updated 6 months ago by Customer Service RC

Can I choose the times my automatic texts/emails/voicemail go out?😊

We do send 1 message immediately as the prospects fill out a form. We can make sure the ads are turned off at certain time to stop the traffic to your website. More Info.

Updated 6 months ago by Customer Service RC

I just linked my CRM with you but I do not see all my leads. Why?😊

Only the leads after we connected your credentials will be sent to your personal CRM. Leads before that will only show in you Real Agent. Works Dashboard More Info.

Updated 6 months ago by Customer Service RC

Are you leaving voicemails every time you call my lead? 😊

We do leave the voicemail message on the first call and we left your phone number and info to the client. You can review the sample voicemail we leave in your dashboard. For the additional calls we m…

Updated 6 months ago by Customer Service RC

Are my leads being called on weekends?😊

We call your leads 6 days a week with the exception of Sundays to make the most contact. More Info.

Updated 6 months ago by Customer Service RC

What if I want a 52 week drip campaign? 😊

We usually offer a drip campaign until we speak to the lead. If you would like to see a longer drip campaign time, we can add on the service of a 52 week drip campaign for you for an additional $19/m…

Updated 6 months ago by Customer Service RC

Can you create my Facebook Business page for me? 😊

Yes we can create a Facebook Business page for you. It is a one time fee of $20 and comes with a custom made banner for you to use on your page. Please let me know if this is something you would like…

Updated 6 months ago by Customer Service RC

Can I speak with someone directly on the design team? 😊

As we streamline the process of making the updates efficiently, timely and in an accurate manor, we do not offer a direct consultation with the design team. We do our best to keep your costs at the l…

Updated 6 months ago by Customer Service RC

Do you have scripts for buyer leads and seller leads? 😊

Here is a link that will show you some example scripts for buyer leads and seller leads: https://realagent.works/lead-support More Info.

Updated 6 months ago by natalie.h@realagentworks.com

Can you add leads / Connect to my CRM ? 😊

Many real estate agents and teams use additional customer relationship management tools (CRM) to manage incoming Leads. CRMs that RealAgent.Works Connects to via API Your Account currently supports t…

Updated 6 months ago by Real Agent Works

Why does the phone says connected, but when I call the number it is disconnected? 😊

Our system pulls the records from our local phone companies. This is instantaneous and it will also check if the number is disconnected. This is an initial look into the phone numbers. When you get t…

Updated 6 months ago by Customer Service RC

Why does my website shows up on some websites/low on the page? 😊

The sites will index on Google, however, we advertise your website to drive traffic (this is called paid traffic) with ads. To get the website show higher up on the search engine, we should do a site…

Updated 6 months ago by Customer Service RC

How can I see a schedule of my upcoming social media posts? 😊

With our upgraded social media package, you are able to see upcoming posts within a week in advance. You are also able to make custom edits to each of your social media posts across all platforms. Th…

Updated 6 months ago by Customer Service RC

Can you create a logo for me? 😊

We normally use your brokerage logo across the website, but if you want to create your own business logo, we can help. There is a one time charge of $50 for a logo design and we will create 5 differe…

Updated 6 months ago by Customer Service RC

How many times are my leads being called? 😊

Within the first 48 hours of your lead requesting more information, we are calling them roughly 3 times. After that, we continue to call them every 3 days over the course of 4 weeks. More Info.

Updated 6 months ago by Customer Service RC

What are my options for a custom URL? 😊

URL's such as [your name/city name] TrueHome.Expert are free of charge. If you would like your URL to end with.com or.net, there is a charge of $14.99 for us to purchase that domain name for you. If…

Updated 6 months ago by Customer Service RC

I'm a new client. How soon should I expect to see my first lead? 😊

We work hard to set up your campaign in a timely manor during the first few days and we are just as excited as you are to begin the online marketing.You will begin receiving your first leads within t…

Updated 6 months ago by Customer Service RC

Why do my leads come in past time? 😊

When the leads come in from Facebook and Google advertisements, those come in via PST time zone since since both companies are California based. Because of that, it can alter the time that is shown o…

Updated 6 months ago by Customer Service RC

Why do I see properties with addresses on my website? 😊

These are just sample properties that we use to show potential prospects the type of homes that are in the area to show a variety of properties. If you have any properties that you would like to feat…

Updated 6 months ago by Customer Service RC

Where can I find my home evaluation requests? 😊

The home valuation page is a form that collects name, email, phone and address and it doesn't produce a report. You can login to the website backend to see who requested the report and it is also ema…

Updated 6 months ago by Customer Service RC

What is a viable / good lead 😊

Leads are defined as prospects that have proactively visited your site and requested to connect with you as a real estate agent. They have physically typed in their 1) name, 2) email, and 3) phone nu…

Updated 6 months ago by Real Agent Works

Will leads show up outside my area or zipcode? 😊

The system shows your ads to individuals in your zip code and also individuals who have visited your zip code in the last 120 days. We typically find potential buyers have visited their area of inter…

Updated 6 months ago by Real Agent Works

Where is the time stamp? 😊

The leads are sent in real time. We only record the date stamp of the lead in the sheet. If you want to know the exact time, you can refer to the text/email notice of the lead. This is always sent wi…

Updated 6 months ago by natalie.h@realagentworks.com

What will your message say to me when it is time for me to get in touch with a lead? 😊

(What is the process when you get a lead on the phone after they submitted information) When I connect with a client, I will immediately notify you while I am on the phone with a client by text real-…

Updated 6 months ago by Real Agent Works

What are next steps now that my ad is starting? How do I monitor? 😊

So now that we have everything in place to start the ads, when the first lead comes in, we will send you a special encrypted one-page lead tracking sheet link with the information of the lead that fi…

Updated 6 months ago by Real Agent Works

Shall I call the leads right away or wait? 😊

So that decision is totally up to you. We help you call them so you are able to get through to more leads and help you know what they are looking for. We will contact the leads 4-5 times in the first…

Updated 6 months ago by Real Agent Works

Are you calling the leads right way? 😊

Yes, as your assistant, we do connect with the leads within 90 seconds and then we call the leads various times throughout the day and for several days over the following 3 weeks. We also do drip ema…

Updated 6 months ago by Real Agent Works

When I get leads, what is the “process” ? 😊

When a lead clicks on your digital ad "postcard" and they input their name and phone number, it will trigger a set of events: 1) We will verify the number and email to confirm the validity of the inf…

Updated 6 months ago by Real Agent Works

What does the ad campaign look like? 😊

The ad campaign is simply your website being promoted to potential clients who meet the demographic makeup in your chosen area (zip code). We advertise the link to your landing page and offer potenti…

Updated 6 months ago by Real Agent Works

Do you have a script for buyer and seller leads? 😊

Here are a couple of scripts that we find helpful: https://realagent.works/lead-support More Info.

Updated 6 months ago by Client Services

Do the leads come in all at once or spread out? 😊

We are spreading out your digital postcards over a 3 week period, that way you have a constant drip of inquiries every few days. We can always speed it up if you'd like but typically spreading out is…

Updated 6 months ago by natalie.h@realagentworks.com

Where do the ads run? 😊

We will help you target buyers using 150 point demographic and find you buyers on: Facebook, Instagram, LinkedIn, Wall Street Journal, CNN News, Washington Post, BuzzFeed, New York Times, Zillow, and…

Updated 6 months ago by natalie.h@realagentworks.com

Can I freeze the ads during a specific time? 😊

You can freeze the ads for up to two weeks without affecting the success of the campaign. Just let us know the dates. More Info.

Updated 6 months ago by natalie.h@realagentworks.com

Can I see more ads? 😊

Although many agencies are interested in seeing and reusing some of the creative content that we design, we share the two styles of ads that are created. Ads are simply a picture of a selected home,…

Updated 6 months ago by natalie.h@realagentworks.com

Do you verify phone numbers? 😊

Each lead is sent your full contact details, we verify if the numbers are correct but that is only the first stage of verification. Although we do send the leads to you real-time, we spend the next w…

Updated 6 months ago by natalie.h@realagentworks.com

How do I get hot leads with this program? 😊

Each person that clicks on your ad and fills out a form on your site we consider a warm lead. We then take steps to nurture these into a hot lead by calling to get all the information about what they…

Updated 6 months ago by Real Agent Works

Can I make changes to the ad or add some more text to it? On the Managed Lead Gen Program 😊

You can add as much text as you would like to the landing pages. These are the pages that leads will see upon clicking on your digital postcards. We do not allow text to be added to the ad for a few…

Updated 6 months ago by Real Agent Works

Can you link to bold leads? 😊

Yes, we can link to bold leads via zapier key. Contact us and we will set it up for you. More Info.

Updated 6 months ago by natalie.h@realagentworks.com

Will I be notified via text or email when a lead comes in? 😊

You will be notified via text and email when the lead fills out a form. More Info.

Updated 6 months ago by natalie.h@realagentworks.com

Why the flurry of leads over 5 days? 😊

Depending on your budget we send out the ads/digital postcards and spread your budget over a week period so you will see the ads running until the budget exhausts. In other words, hence we release ad…

Updated 6 months ago by natalie.h@realagentworks.com

What do your leads look like? 😊

All leads are texted from our number (888) 611-2515, and emailed from leads@realagent.works. The leads will include client details and a link to see the notes on each one. More Info.

Updated 6 months ago by natalie.h@realagentworks.com

Do you receive notice of bounced emails? 😊

Our system doesn't track email bounces only because we send the email to the lead with your address as the reply to, so any bounces would come to you directly when we send the initial email. We send…

Updated 6 months ago by Real Agent Works

How do we verify phone numbers? 😊

Our system identifies disconnected and invalid phone numbers. Our real-time service pings the phone switch and uses the live telco data to check landline and mobile number active status. The system b…

Updated 6 months ago by Real Agent Works

How can I get more listing/seller leads than buyer leads? 😊

We can create a campaign that is focused on offering a home valuation for homeowners. With the buyer campaign there will be a percentage of people that are also candidates to get a listing. When you…

Updated 6 months ago by Real Agent Works

How do leads come in? Do they call or fill out a form? 😊

This is a digital campaign, so all leads fill out forms and we market to them with email, texts and voice drop follow up.. WATCH

Updated 6 months ago by Real Agent Works

Can you configure to my LionDesk? 😊

Yes, we can fully integrate into LionDesk and to do that we will need your API Key. To locate the API Key in your LionDesk CRM account, please follow these steps: http://bit.ly/2LzEfr5 1) Go to your…

Updated 6 months ago by Client Services

Can I pause my lead marketing program? 😊

Yes, you can pause the ad marketing. For example; a client can pause the marketing budget while on vacation and just keep the website up. After all, the website will generate some organic traffic fro…

Updated 6 months ago by Real Agent Works

What type of response / conversion should I expect from the leads? 😊

Although we have had several cases of clients with great opportunities from the very first beach of leads, typically 8-15% will be hot leads (1 out of 10). The next 30% (3 of 10) will connect after a…

Updated 6 months ago by Real Agent Works

Can you integrate leads to my KW Command? 😊

To Integrate with KW command, we use zapier for this technology. Simply share your username and password with your assistant using this special link that will encrypt the password so no one else will…

Updated 6 months ago by Real Agent Works

How many impressions and prospects can I expect from a campaign? 😊

Each digital postcard is $0.04 and with $100 budget we will send out 2,500 digital postcards. 5% of those will go to the website and view the landing page (125 prospects) and 8-10% of those will fill…

Updated 6 months ago by Real Agent Works

What is the follow-up process after I get a lead? 😊

We do the initial introduction within the first 3 minutes of the prospect clicking on the ad by leaving a voicemail, text, and an email. By day two, the prospects had the time to look at your website…

Updated 6 months ago by Real Agent Works

The lead I received has a wrong number? 😊

As soon as the prospect fills out the form with their name, email and phone number, we run it through a verification process and that information can be viewed on the lead sheet. We check the email s…

Updated 6 months ago by Real Agent Works

Some lead phone numbers are (bad) not accurate 😊

The internet world is full of forms to fill out and it's becoming more frequent to operate mostly online. Although prospects are 100% comfortable with giving out an email, they are not always comfort…

Updated 6 months ago by Real Agent Works

What phone number do my leads see? 😊

The follow-up text and voice mails include your phone number for the leads to see, never our contact information. Your phone number is also listed on your website and the prospects can call you direc…

Updated 6 months ago by Real Agent Works

How does my campaign look like with a $150 budget? 😊

The $150 ad budget sends out 3750 digital ads at 0.04 cents each. Out of that 5% of the prospects will drive traffic to your landing page and on average about 7% will fill out the 5 question form whi…

Updated 6 months ago by Customer Service RC

How many listings can I have on my website? 😊

You can add as many listings as you would like to your website and this feature is completely customizable for you. You can send any listings that you'd like to highlight to our email and we will hav…

Updated 6 months ago by Customer Service RC

What does each email grade mean? I See an "F" next to "okay" Is this a bad email? 😊

The letter grades will represent the level of activity that our verification system receives back from our deliverability and compliance checks. All of the information we receive in the address-by-ad…

Updated 6 months ago by Customer Service RC

The leads aren't all 100% responsive 😊

We aim to target potential buyers at the earliest stage before they find a real estate agent. Studies show that 74% of buyers work with the first real estate agent they connect with. This is why we t…

Updated 7 months ago by Real Agent Works

Are the prospects buyer or seller leads? 😊

Typically when we do a campaign, we do a general campaign that is geared towards buyers, but on average 30% of those leads will be sellers. When an inquiry comes in, we ask them immediately on the fo…

Updated 7 months ago by Real Agent Works

Once you talk to them Does the drips stop? 😊

We typically drip all the way up until we speak to them. That is the base of the program. We can however if you like add on a 6-month drip campaign on top of the current schedule. More Info.

Updated 7 months ago by Real Agent Works

When I get a text notification what info is included? I dont see phone number? 😊

We have a specified format for every text notification. The message begins with “New incoming Lead from realagent.works” and we will include the city, state, whether it is a buyer or seller lead, and…

Updated 10 months ago by Real Agent Works

Should I wait before contacting the leads? 😊

We highly suggest that you immediately send an email from your end to compliment our nurturing process. Due to the algorithms of a lot of email providers (Gmail, Yahoo, AOL, Hotmail), when you also s…

Updated 10 months ago by Real Agent Works

When you leave a voicemail, What number is left with the prospect? 😊

We reach out to each lead within 90 seconds and we leave a voicemail. The callback number we will leave is your direct callback number. The voicemail will sound like this: "Hi this is the assistant o…

Updated 10 months ago by Real Agent Works

Why do some leads come in from a different area code or city? 😊

The recent State Migration Study from LendingTree shows on average about 12% of home-buyers are looking to move out of state and most of the time it is with a neighboring state. We show your ads to c…

Updated 10 months ago by Real Agent Works

Can I swap or trade leads back to you? 😊

We are more than happy to continue boosting your website online and as an advertising company we don't buy/sell/trade leads. The people that filled out the form on your website saw an ad of a propert…

Updated 10 months ago by Real Agent Works

What leads counts towards my quota or minimum expected 😊

Since we are an advertising company offering online marketing exposure, we don't actually count, track or limit leads. The 8-13 form fills are the guaranteed minimum but you can expect a lot more. We…

Updated 10 months ago by Real Agent Works

Can you configure to my CRM/Top Producer?

Yes, simply send us your lead recipient email from dashboard of top producer: http://www.topproducer.com/campus/images/content/top-producer/setup/lead-providers/direct-lead-sources/lead-email-address…

Updated 1 year ago by Real Agent Works

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